Coordinator, Tech Team

Location: Los Angeles, CA
Date Posted: 04-24-2017
AwesomenessTV is looking for a Coordinator to support the CTO and Tech organization. As a junior member of the team, you will do more than answer phones and schedule meetings (though you'll do that too). The Coordinator will provide first-level customer support for our products and see first-hand how technology powers a modern media company.
 
Candidates must be able to multi-task, stay highly organized, solve problems, make decisions, communicate clearly, and balance priorities. The ideal candidate will have 2-3 years professional work experience and demonstrated enthusiasm for media + tech.
 
Responsibilities:
●Learn our proprietary software products inside and out and provide customer support via phone and chat
○Answer questions about functionality
○File bug reports and feature requests
○Escalate critical issues to Product and Engineering management
●Work with Tech team leadership to coordinate projects and tasks
●Coordinate team meetings, events, and logistics
●Take meeting notes and follow up on action items
●Be proactive in finding ways to help out
●Provide administrative support to the CTO
○Answer phones, schedule meetings, coordinate travel
○Manage billing and expenses
○Run errands and provide personal assistance on occasion
●Provide contingent support across Tech teams during peak times
 
Requirements:
●Extreme attention to detail
●Strong work ethic and excellent communication skills
●Experience with productivity tools (Google Apps, MS Office, Dropbox, Slack)
●Ability to prioritize and manage competing requests
●Demonstrated interest in tech and/or media
 
Ideal candidates will have:
●2-3 years professional work experience
●Savvy with social media and video platforms
●Hands-on experience with some, or all, of the following:
○Help Desk (Zendesk, HelpCrunch, Intercom)
○Product management tools (Pivotal Tracker, JIRA, Confluence)
○Design tools (Photoshop, Sketch, Balsamiq)
●Previous experience in media/entertainment


AwesomenessTV is a multi-platform media company. Included under the AwesomenessTV banner are AwesomenessTV, a leading destination for original programming serving the global Gen Z audience; the ATV Network, a global creator community; Awesomeness Films; DreamWorksTV; Awestruck; and Big Frame.  AwesomenessTV was founded by Brian Robbins (Smallville, Varsity Blues, All That) and Joe Davola (In Living Color, Smallville, MTV Networks). Investors include Comcast, Hearst and Verizon. Check out www.awesomenesstv.com.
 
AwesomenessTV is an Equal Opportunity Employer.  It is our policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, creed, national origin, gender, sexual orientation, age, gender identity, marital status, citizenship, disability, genetic information, veteran status or any other basis prohibited by applicable state, federal or local law.

 
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